Event Detail

The Quality Journey

April 26th, 2024  8am - 4pm
April 27th, 2024 8am - 12noon 

Virtual via Zoom




Where are you on your quality journey?  Have you thought about seeking certification in quality?  The field of healthcare equality and the healthcare quality professional’s role are expanding exponentially in today’s ever-changing healthcare climate.  This course is designed for healthcare professionals who are interested in learning more about healthcare quality and preparing for certification.  The course will review key milestones in the quality journey including quality leadership and integration, strategic planning, stakeholder engagement, performance and process improvement, population health and care transitions, health data analytics, data management systems, measurement and analysis, patient safety, quality review and accountability, and regulatory and accreditation.


Active AzAHQ Members or active members of a current Healthcare Quality collective organization.   Registration closed 4/25/24.

  • By March 26, 2024  - $150
  • After March 26, 2024 - $175


  • By March 26, 2024 - $200
  • After March 26, 2024 - $225    

NOTE: Collective organization active members - enter a coupon code (obtain from your parent organization) to reduce registration to AzAHQ member rate.



Dr. Claflin has over 30 years of experience in quality.  She received her CPHQ© in 1987 and was named a Fellow of the National Association for Healthcare Quality (NAHQ) in 1999. She is an active member of NAHQ, serving on the Board of Directors in different roles and as President in 2004. She served as AzAHQ President in 1996 and 2007. She has taught CPHQ courses for more than 20 years and has presented numerous lectures on healthcare quality at the local, regional, and national level. Dr. Claflin is currently serving as AzAHQ President.


CE Credit - Approved by NOVA for 12.0 hours of Nursing Continuing Professional Credit

VIRTUAL ATTENDEE PARTICIPATION VERIFICATION: AzAHQ is required to submit a list of the verified attendants to the CE approval authority within 30 days of the event. Attendance is monitored throughout the virtual event using the 'Participant' list.  Each attendee must be signed into the virtual event with the full name (first and last) used for registration (not a family member's name or a nick name or just a phone number).
Present in the same room as another attendee? Use the 'rename' option to enter all names of registered attendees that are present. Immediately send an email (manager@azaqhq.org) or text message (623-680-9955) to report the full name of all attendees in the group.
Joining by mobile device/phone or dialing in?  Immediately send an email (manager@azaqhq.org) or text message (623-680-9955) to provide the call-in number and the name used at registration.

Updated 3/15/24