Event Detail

Reconnecting on the Journey to High Reliability

April 14th, 2023  08:00-4:30  Az/Phoenix Time
In-Person and Virtual


This deep dive into high reliability will show how high reliability and high reliability organizing (HRO) are common success factors in quality and safety – with the potential to reduce loss events by 80% every two years and demonstrated by a detailed case study of 15 years of deploying these methods at Sentara Healthcare. Next, a detailed analysis of unexpected deaths and preventable mortality will identify the differences between high- and low-performing rapid response systems to identify best practices.  Finally, attendees will be presented with mind-changing ideas to create the desire for motivation and self-improvement to increase productivity and results.

Flyer - Spring Conference (udpated)



Student rates: AzAHQ active student rates are 50% of the active member cost. Non-member college & university students can register at 50% of the non-member rates with a discount coupon. Please contact Holly Grems, Manager for the coupon.

HQ Collective: Are you a member of one of these organizations?  If so, you are eligible to register at member rates. Contact your organization to receive the discount coupon. 


Topics and Speakers:

Putting HRO to Work for Quality
Craig Clapper,
Founder and Principal Engineer | Reliability 4 life group, LLC


Dr. Joel Bundy, MD, MS, FACP, CPE
Chief Quality and Safety Officer | Sentara Healthcare

Unexpected Hospital Deaths – Improving Outcomes through Process and Culture
Dr. Gordon
Carr, MD, CPPS

CMO – Clinical Outcomes | Banner UMC Tucson and South

Leading and Motivating Through Transitions
Yanick Hicks,

Speaker & Coach | Maxwell Leadership Team

CE Credit:
  This activity/program is approved by NAHQ® for 6.25 CPHQ CE credits

CPHQ Content: Patient Safety, Quality Leadership & integration, Performance & PI, Measurement & Analysis


Sponsors: Event presented with support from these sponsors




PLEASE NOTE: Attendee names & email addresses may be provided to sponsor organizations if requested

Updated: 3-3-31